Google Business Profile Optimisation in Kenya That Helps Customers Find You

Help nearby customers choose your business with accurate information, useful updates and thoughtful review replies. Profile Growth is recommended for one location that needs a regular content and reputation routine. Choose Branch Care when several genuine locations need consistent management.

Google Business Profile is free. These are agency fees for the professional work below, not fees paid to Google to list your business. Standard onboarding is included; there is no separate standard setup fee.

Clear ownership. Genuine locations. Defined monthly work.

Onboarding and eligibility: We review ownership, eligibility, business name, categories, address or service areas, hours, contact details, description and supported attributes. Standard setup assistance for an eligible new profile, or corrections to an existing one, is included. One profile represents one eligible business location or service-area operation; serving more towns does not justify duplicate profiles. Verification guidance includes one preparation session and one follow-up review per included profile. You complete Google’s required owner evidence and verification steps directly; keep verification codes private.

Monthly quantities: Branch Care allowances are totals across the package unless stated otherwise. One post includes one short caption and one simple branded image using supplied assets; adaptations for each location count as separate posts. Photo work covers basic cropping and uploading authentic supplied images, not photography or video production. Two consolidated revision rounds apply to each monthly content batch. One information-update batch covers approved hours, contact or service-detail changes across the included profiles. Extra content, locations or complex changes need a written quote; unused allowances do not roll over.

Reviews and approvals: Replies are drafted and published only with your explicit written approval or an agreed written response policy. Complaints and sensitive enquiries are escalated to your team. The toolkit helps you request honest feedback from genuine customers; it does not include sending messages, customer-list handling or a promised number of reviews. We do not buy reviews, offer incentives, filter requests to only happy customers or promise removal of legitimate negative feedback.

Checks and reporting: Checks cover visible profile status, information changes and available new reviews during Monday–Friday business hours, excluding Kenyan public holidays. This is periodic monitoring, not 24/7 coverage. Reports use available Google profile performance data and completed-work records; interactions such as call-button clicks or direction requests are not confirmed sales. Link tagging uses existing website or booking links where supported; new analytics installations, call-tracking numbers and paid reporting tools are separate.

What is separate: Suspension appeals, ownership disputes, duplicate-merging cases, repeated verification attempts, relocation projects, photography, filming, third-party directory citations, website location pages, broader Local SEO, link building and advertising are separately scoped. Google controls eligibility, verification methods, moderation, reinstatement and rankings. We cannot guarantee approval, a top Maps position, calls, reviews, revenue or a fixed Google resolution time.

Your control and commercial terms: You retain profile ownership and give us appropriate manager access rather than passwords. You provide accurate facts, images you may use, approvals and evidence Google requests. Starting fees exclude applicable taxes, itemised in the quotation. The written agreement confirms final scope, billing, payment timing, duration and cancellation notice before work begins. If management ends, you keep the profile and we remove our access; ending our service does not remove your business from Google.

Independent professional support: SEO Consulting Kenya provides third-party profile management, not Google support or paid placement. Read Google’s guidance on working with a third party before choosing a provider.